Terms of Service

Baby Snow® | Pure happiness. Pur bonheur.

Effective Date: October 31, 2026

Welcome to Baby Snow®. This website, www.babysnow.ca, is operated by Northy ("we," "us," or "our").

By accessing our website or purchasing our products, you agree to these Terms of Service, subject to your rights under applicable law.

1. Our Products

Baby Snow® offers Canadian-made soap and related consumer products.

We make reasonable efforts to provide accurate product descriptions, ingredients, photographs, quantities, and pricing. Minor variations in product appearance or packaging may occur.

Our soap products are intended for external cleansing use only and are not intended to diagnose, treat, cure, or prevent medical conditions.

2. Online Store

Our online store is powered by Shopify.

Customers are responsible for providing accurate billing, shipping, and contact information when placing orders.

We reserve the right to refuse or cancel orders where reasonably necessary due to suspected fraud, product unavailability, payment issues, or material pricing errors, subject to applicable consumer protection laws.

3. Pricing and Payment

All prices are displayed in Canadian dollars unless otherwise indicated.

Applicable taxes and shipping fees are calculated or disclosed during checkout before purchase confirmation.

Payment must be successfully processed before an order is fulfilled.

4. Shipping and Delivery

We currently offer shipping to eligible Canadian destinations.

Available shipping methods, charges, and delivery estimates are provided during checkout.

Delivery times may vary depending on location, carrier operations, weather, and other circumstances.

If an order is delayed, lost, or damaged during delivery, customers may contact us for assistance and applicable remedies.

Please refer to our Shipping Policy for additional information.

5. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our published Refund & Return Policy.

For hygiene and safety reasons, opened or used soap products are generally not eligible for voluntary returns.

Nothing in this policy limits statutory consumer rights or remedies provided by applicable law.

6. Product Safety

Customers should review product ingredients and instructions before use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice where necessary.

Products should be stored and used according to their intended purpose.

7. Intellectual Property

The Baby Snow® name, trademarks, branding, original artwork, product images, designs, and website content are protected by applicable intellectual property laws.

Unauthorized commercial reproduction, distribution, or use of our protected materials is prohibited without prior written permission, except as otherwise permitted by law.

8. Privacy

We respect the privacy of our customers.

Personal information is collected, used, and disclosed in accordance with our published Privacy Policy and applicable Canadian privacy legislation.

Please review our Privacy Policy for further details.

9. Website Availability

We make reasonable efforts to maintain a secure and functional shopping experience.

However, uninterrupted availability of our website or third-party services cannot be guaranteed.

We may update website content, product availability, or services when reasonably necessary.

10. Limitation of Liability

To the extent permitted by applicable law, Northy and Baby Snow® are not responsible for indirect or consequential damages arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes liability or limits customer rights that cannot legally be excluded or restricted.

11. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, and other operational purposes.

These providers may have their own applicable terms and privacy policies.

12. Governing Law

These Terms are governed by the applicable laws of Alberta and Canada.

Nothing in these Terms limits mandatory consumer protections available under the laws applicable to a customer's purchase.

13. Changes to These Terms

We may revise these Terms of Service to reflect changes in our products, business operations, legal requirements, or website functionality.

Updated terms will be posted on this website and will generally apply prospectively.

14. Contact Information

For questions about our products, orders, or these Terms of Service, please contact:

Business Operator: Northy

Brand: Baby Snow®

Email: sales@babysnow.ca

Website: https://www.babysnow.ca

Mailing Address: 1001 1st Street SE, Calgary, AB T2G 5G3, Canada

Baby Snow®

Pure happiness. Pur bonheur.

Made in Canada. Fait au Canada.